The use of digital technology in access to justice across borders

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  • 27th September 2024

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Key documents

Central American migrant women in Mexico: Informality in recruitment and employment

This brief summarizes key findings from research undertaken by the ILO Global Action to Improve the Recruitment Framework of Labour Migration (REFRAME) project in 2018 (unpublished), with recent data included where available. The brief concludes with specific recommendations on how to improve conditions for this population to support the activities of the REFRAME project and the ILO Decent Work Agenda.

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IRIS Handbook for Governments on Ethical Recruitment and Migrant Worker Protection: Chapter 1 - Adopting a rights-based regulatory approach to international labour recruitment

This resource is the first chapter of the IRIS Handbook for Governments on Ethical Recruitment and Migrant Worker Protection. It provides governments with practical guidance on how to adopt and strengthen a rights-based framework to regulate private international labour recruiters and uphold migrant worker protection. The chapter covers a comprehensive range of themes including: regulatory measures (key definitions and terms, legal status of labour recruiters, ethical rules of conduct); enforcement and oversight (mandating authorities and sanctions); and access to justice (complaint mechanisms and complementary measures). Guidance is intended for government officials in their capacities as policymakers and regulators at various levels of administration (national, subnational) and across relevant portfolios (immigration, labour, foreign affairs, etc.). It can be applied in countries of origin, transit and destination.

The IRIS Handbook is IOM’s flagship global guidance tool for governments on ethical recruitment and migrant worker protection. It builds directly on the Montreal Recommendations on Recruitment: A Road Map towards Better Regulation with more detailed measures for consideration, and profiles relevant concrete actions that governments around the world have taken.

 

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Fair recruitment and access to justice for migrant workers

Over 169 million men and women today live and work outside their country of origin in pursuit of decent work and better livelihoods. Public employment services and private employment agencies, when appropriately regulated, play an important role in the efficient and equitable functioning of labour markets by matching available jobs with suitably qualified workers. However, it is during the recruitment phase that migrant workers, especially low-wage workers, are particularly at risk of entering a cycle of abuse and exploitation.

 

Access to justice is central to making human rights, including labour rights, a reality for all workers and individuals. It is premised upon the central tenet of non-discrimination – that every person is entitled, without discrimination and on an equal basis with others, to equal treatment and protection under the law.1 In addition, a number of international Conventions and instruments guarantee the right to a fair and public hearing and process2 as well as the right to an effective remedy.3 For a remedy to be considered effective, it must:

• be accessible, affordable, adequate and timely;

• combine preventive, redressive and deterrent elements; and

• include the right to be treated “equally in all stages of procedure”, regardless of personal characteristics such as gender, race, or ethnicity, among others.

To this end, this working paper focuses on good practices concerning the migrant workers’ right to access to justice in the context of their labour recruitment, where recruitment is understood to include the advertising, information dissemination, selection, transport, placement into employment and – for migrant workers – return to the country of origin where applicable. The paper first gives an overview of current gaps in rights protection throughout the labour migration cycle and then outlines the sources of the right to access to justice under international human rights law, international labour standards and instruments, bilateral agreements, and the UN Guiding Principles on Business and Human Rights (UNGPs). It also briefly sets out the processes that may be available for seeking redress, as well as the structural factors that obstruct migrant workers from accessing these processes and provides examples of good practices from around the world that are constructively addressing these barriers to accessing justice.

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The ILO has hosted a virtual Roundtable Discussion on access to justice for recruitment-related abuses

Posted at July 11th 2022 12:00 AM | Updated as of July 11th 2022 12:00 AM

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Access to justice for recruitment-related abuses

Recruitment of migrant workers should be conducted in a way that respects, protects and fulfils internationally recognized human rights. When these rights are violated, workers must have the right to access justice and to seek effective remedy.

Recruitment of migrant workers should be conducted in a way that respects, protects and fulfils internationally recognized human rights. When these rights are violated, workers must have the right to access justice and to seek effective remedy.

Roundtable Discussion: Access to justice for recruitment-related abuses

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  • 7th July 2022

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  • Time : 9:30am - 11:30am

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Key documents

Working in the UK

A short open source, animated video particularly for use by labour providers and employers to use in inductions for workers in the UK, explaining how to avoid problems, their rights at work, and where and how to report issues, in four sections covering: Before work during recruitment; Getting the correct pay; Staying safe and well at work; Key rights at work.

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Just Good Work

Just Good Work is a free interactive mobile app, giving job-seekers and workers critical information and advice for everything needed on the journey to work, from recruitment, to employment and life in a new destination, to moving on or returning home.

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Guideline on Dispute Resolution of Migrant Worker Grievances

The Guideline is a reference for labour officials, Migrant Worker Resource Centre (MRC) staff, service providers, and stakeholders to use to support migrant workers through the dispute resolution process.

The Dispute Resolution Guidelines are designed to deliver rights-based, gender responsive, transparent and timely access to justice for migrant workers. The Guidelines steer officials towards complaints resolution that ensure outcomes and remedies accord with Cambodian Labour Law, Sub Decrees, prakas, regulations, and international labour standards, and does not restrict access to other redress mechanisms.

Family members of migrant workers can also begin the process, especially when the migrant worker is still overseas. Migrant workers, members of their families or their appointed representatives can all lodge complaints through the Dispute Resolution Process.

Complaints can be lodged individually, or as part of a group claim. This document summarises key points in the Dispute Resolution process and provides information for potential complainants.

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